Returns & Exchanges

Returns & Exchanges

At Lyvvy Art Studio, we want every artwork to become a meaningful addition to your home. We carefully create and package each painting, but we also understand that sometimes a piece may not be exactly what you expected.

Our return policy is designed to provide a clear and comfortable shopping experience while protecting the handmade nature of each artwork.

Artwork Quality Commitment

Every Lyvvy Art Studio painting is individually handcrafted by skilled artists. Because each artwork is created by hand, slight variations in brushstrokes, colors, texture, and details are natural characteristics of an original oil painting.

Before shipping, we provide photos of completed custom artwork for your review and confirmation. If there are any reasonable adjustments needed, we will work with you to improve the artwork before delivery.

If your artwork arrives with a confirmed quality issue or significant damage, please contact us and we will provide an appropriate solution, including repair assistance, replacement, or refund depending on the situation.

Artwork Damaged During Shipping

We carefully package every painting to ensure safe delivery. However, if your artwork arrives damaged during transportation, please contact us within 48 hours of delivery and provide photos of:

  • The damaged artwork;
  • The outer packaging;
  • The protective materials.

After reviewing the situation, we will assist you with the best solution, which may include a replacement artwork or refund.

Custom Artwork Policy

Each custom oil painting is created specifically according to your photos, preferences, and requirements.

Because custom artwork is unique and cannot be resold, we are unable to accept returns or exchanges after the artwork has been completed and shipped.

Cancellation Policy:
Custom orders can be cancelled within 24 hours after purchase. After 24 hours, production will begin, and cancellations will no longer be accepted.

We truly appreciate your understanding, as every custom artwork requires dedicated time and craftsmanship.

Returns for Non-Custom Artwork

For ready-made artworks, return requests may be submitted within 30 days after delivery.

To be eligible for a return:

  • The artwork must remain in its original, unused condition;
  • The artwork must be securely packaged;
  • Return shipping costs are the responsibility of the customer unless the item arrives damaged or has a confirmed quality issue.

Once we receive and inspect the returned artwork, your refund will be processed.

Changed Your Mind?

We understand that choosing artwork for your space is a personal decision.

If a non-custom artwork does not suit your home or expectations, you may request a return within 30 days of delivery. Please contact us first, and we will provide return instructions.

Thank you for supporting handmade art and allowing us to create meaningful pieces for your space.